About refunds
We offer no-risk refunds up to 30 days after the purchase.
We want all our customers to be satisfied with the plugins and addons they have purchased, and because of that, we offer refunds to any unsatisfied customers up to 30 days after the purchase was made. Please, make sure you read the refund policy terms and additional information provided here.
Refund terms
Make sure you read and understand all the refund terms.
Refunds are available for an original purchase, renewal payment or subscription payment if the refund request is received within 30 days of that payment being made, no questions asked.
Once the refund has been approved, the license will be invalidated and deactivated, and automatic subscription payments canceled (for subscription-based licenses). A refund will be made for the amount paid in the transaction. Variations of the refund amount are possible if the payments were subject to different exchange rates at the moment of the purchase and the moment when the refund has been issued.
Also, make sure to understand the following restrictions:
- We can’t downgrade license to different license levels.
- We can’t partially refund any completed transactions.
- We can’t issue refunds for early license termination.
- We can’t issue refunds for un-applied discount codes.
- We can’t issue refunds for upgraded licenses.
- Once deactivated, the license can’t be reactivated or renewed.
After 30 days have elapsed from the date of the license purchase, the buyer agrees they have had a reasonable time to inspect our software and signifies to the seller that the product conforms or that the buyer will take or retain them despite the product nonconformity.
By purchasing plugins or addons from this site, you agree to this refund policy and give up any rights to subject it to any questions, judgment or legal actions.
Requesting refund
Requesting refunds is done through the customers only contact form.
To request a refund, use the customer contact form here, make sure to set the contact topic to Request Refund and provide the invoice code for the license you want to be refunded. Please, include the additional information about the reason for making the request because that can help us improve.
Refund requests sent via email, social media, other contact forms on Dev4Press or other means will not be considered.
Refund processing
Refunds will be processed within 48 hours after request is made.
But, due to the nature of the process of refunds, different payment methods, refunds usually take up to 7 days to be processed by the payment processor or your financial institution, but that process can take more time, and that process is beyond our control.