Category: Troubleshooting
Some features not working with BuddyPress group forums?
This happens if the plugin’s JavaScript is not loaded. Make sure that both CSS and JavaScript options are enabled and ‘Always Include’ option is also enabled.
Click on Quote button doesn’t add quoted content?
This happens if the plugin’s JavaScript is not loaded. Make sure that both CSS and JavaScript options are enabled. If that doesn’t help, make sure to enable ‘Always Include’ option too.
Why updating GD Rating System Pro breaks the website?
This can happen if you are using GD Rating System Pro additional addons (like Multi Ratings or User Reviews addon). If that happens, make sure to disable GD Rating System Pro and all addons for it, and upgrade main plugin and all its addons, and reactivate them after the upgrade is done.
Why plugin’s JavaScript files are not loaded?
All Dev4Press plugins and addons require jQuery. However, they will work only if the jQuery is loaded with WordPress’s proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from another location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.
After successful voting and refreshing the page, vote is gone
This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.
Why reviews look broken or missing after installation?
When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.
How can I confirm that topic new/unread tracking is working?
Before you go on, make sure you have configured the plugin properly. Check out this article for more information.
To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.
If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.
Can I limit users to own files in Media Library via TinyMCE Add Media button?
By design, if a user opens Media Library from TinyMCE Add Media button, that user will only see their own files when the library is displayed.
Increase PHP Memory Limit
My site is stuck in Maintenance mode, now what?
Why thumbs (or stars) are not showing after plugin upgrade?
When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.
Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.
Can you nest BBCodes?
Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.
And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.