Level: General
Is it safe to remove all CRON jobs?
In general, yes.
WordPress and most plugins will register the CRON jobs they need if they detect that job is not registered. There are, however, some plugins that register jobs on plugin activation, and they will not try to detect if the job is missing or not. But, most plugins will recreate missing jobs.
Where are font related options in TinyMCE editor?
TinyMCE editor has two rows in the toolbar, but only first line is visible.
Font related options are on the second line, and you need to enable it. To do that click on the button called ‘Toolbar Toggle’ as on the image here:
Some BuddyPress features break when I use BuddyPress Nuovo templates?
The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses.
There are two ways to solve this:
- You can disable Italic BBCode (bbPress Toolbox -> BBCodes, find the
Italicand disable it). - You can limit BBCodes to the bbPress content only (bbPress Toolbox -> Features -> BBCodes -> Main BBCodes Settings ->
bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies, and forums.
The second option is enabled by default, but check it out if maybe it was disabled at some point before.
How can I translate plugin to my language?
All Dev4Press free and lite plugins can be translated via WordPress.org and their translation services. Each plugin on WordPress.org has support for translation, and you can get to it through the plugin Developer panel. To translate plugins on WordPress.org, you need a WordPress.org account. But, if you want to handle translations on your own, each plugin has a POT file with the list of all translation strings
Where can I find more information about rating shortcodes?
All the shortcodes can be generated using the Shortcodes Builder menu in the GD Rating System admin side menu, and you can simply select the values you need, and the builder will prepare the shortcode you can copy and use where you need them.
Does the plugin works with BuddyBoss Platform?
We do not support BuddyBoss Platform integration for any of our bbPress-related plugins.
Dev4Press plugins for bbPress right now all require bbPress 2.6.2 or newer version, and old 2.5 versions of bbPress are no longer supported! BuddyBoss uses very outdated bbPress 2.5.12 (from 2017), and the current bbPress version is 2.6.11 (as of September 2024), which means that Dev4Press plugins for bbPress will not allow activation with bbPress 2.5.x (and because of the old version, it will not be active with BuddyBoss also). On top of that, BuddyBoss has made significant changes to the bbPress they are using, so a lot of stuff is no longer compatible with the standalone bbPress plugin. Also, BuddyBoss uses BuddyPress 4.3, released in 2019 (the current standalone BuddyPress is 14.1.0 in September 2024), and again, their version of BuddyPress has significantly changed from the standalone BuddyPress, making the compatibility a considerable issue.
Even if BuddyBoss is updated to bbPress 2.6 or newer, we have no plans to support It with our plugins due to the changes they made to bbPress, making proper support impossible.
This FAQ will be updated when something changes with bbPress or BuddyBoss.
TLDR: Dev4Press plugins for bbPress can’t be used with the BuddyBoss platform.
How can I update credit card for subscription license renewal?
To update a payment method for all licenses purchase via Freemius (or from January 17, 2025), you can go to your account page to see all the active subscriptions, and for each subscription, you can change the payment method.
MyCommerce Legacy Licenses
If your license was purchased as a subscription through MyCommerce, all those subscriptions have been canceled because MyCommerce has stopped operating.
Can I get refund for purchased product if it doesn’t work on my website?
We want all our customers to be satisfied with all our plugins and addons, so we offer refunds to any unsatisfied customers up to 14 days after the purchase. For more information, check out our Refund Policy. After 14 days, a refund can’t be issued.
In many cases, the plugin doesn’t work due to a conflict with other plugins or themes. We can often fix our plugins to solve the issue, but very often, the problem originates in a third-party plugin that we can’t fix, and in such a case, you need to consult the author of the third-party plugin.
Why plugin’s JavaScript files are not loaded?
All Dev4Press plugins and addons require jQuery. However, they will work only if the jQuery is loaded with WordPress’s proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from another location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.
Why is tax added to the checkout price?
Various countries require the collection of value-added taxes for online sales. Some countries issue corporate VAT IDs, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country, VAT can also be known as GST (goods and services tax).
To learn more, check out the following article.
Payment taxes
Where can I get the invoice for my purchase?
All licenses purchased from January 17, 2025 (or before through Freemius integration) are listed in your account, and from there, you can download every available invoice.
MyCommerce Legacy Licenses
If you purchased a license before January 17, 2025, you paid it through MyCommerce. MyCommerce was an old merchant of record for Dev4Press licenses, and as such, they issued the invoices. Because MyCommerce has filed for bankruptcy and stopped operations, there is no way to get invoices from them at this time, but that may change.
But, the invoice is sent via email with every license purchase, so you should check your emails and find the MyCommerce email related to the license purchase that has an invoice PDF file.
Can I enable lead topic display to split topic from replies?
Yes. This is a bbPress core feature, but it is filter controlled. Using GD bbPress Toolbox Pro, you can easily enable or disable display of the lead topic: GD bbPress Toolbox Pro -> Features -> Topics -> Additional Tweaks -> Display Lead Topic.
Can I remove tags field from the reply form?
Yes. Open GD bbPress Toolbox Pro -> Features -> Replies -> Additional Tweaks -> Topic tags in reply form, and Enable this option. Once enabled, only the topic author can see the tags field.
Can I limit users to own files in Media Library via TinyMCE Add Media button?
By design, if a user opens Media Library from TinyMCE Add Media button, that user will only see their own files when the library is displayed.
How can I show (or hide) forum statistics information?
The plugin can add quick statistics overview information to the forum’s main index page. This contains various information: online users and different counts, and it can contain more things through editing of the template. You can enable or disable this block (or select user roles that can see it) by using options in the bbPress Toolbox -> Features -> Forums Index -> Forums statistics overview.
My license expired, can I download old versions of the plugin?
No. An active license is required to access support resources and the downloads section.
What types of payment do you accept?
Freemius uses Stripe and PayPal and, therefore, accepts all major credit cards and PayPal payments.
Do you store my credit card information?
We don’t receive or store any credit card information during your purchase. Transactions are handled completely by Freemius, and we never see any credit card numbers or other secure information about your payment method. Even Freemius doesn’t have credit card information stored.
Why is Google not showing rich rating snippets for my website?
GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.
Check out this user guide about setting up the rating rich snippets.
Search engines and Rich Snippets for Ratings
Where can I download purchased plugin or addon?
The best place to start is your Dev4Press Account Dashboard. There, you can find the list of your purchases and licenses and the page with the list of all available downloads.
Where can I see all attachment files?
All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.
Does plugin works with WordPress MultiSite installations?
Yes. Each site in the network can activate and use the plugin.
Can I translate plugin to my language?
Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. As an alternative, translation file can go into wp-content/languages/plugins directory.
The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {plugin-name}-{language-code}.mo.
You can check out this for translating plugins using POEdit program:
support.dev4press.com/kb/article/translating-plugins-or-themes-using-poedit
Can I get refund for purchased product if I am not satisfied with it?
We want all our customers to be satisfied with all our plugins and addons, so, we offer refunds to any unsatisfied customers up to 14 days after the purchase was made. For more information, check out our Refund Policy. After 14 days, a refund can’t be issued.
How long will take until the payment is processed?
Payment processing depends on the payment method and will be completed within a few seconds to a few minutes, but in some extreme cases, it can take few hours. Our merchant of record, Freemius, will send you emails as soon as the purchase has been completed. Or they will contact you with additional information.
I am getting blank page or 500 Internal Server Error messages
The blank page is the same as getting the 500 Internal Server Error. This always points to errors that must be logged on your server.
You need to check your server error log to find the error: Getting PHP errors from the server.