Why is tax added to the checkout price?
Various countries require the collection of value-added taxes for online sales. Some countries issue corporate VAT IDs, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country, VAT can also be known as GST (goods and services tax).
To learn more, check out the following article.
Payment taxes
Where can I get the invoice for my purchase?
All licenses purchased from January 17, 2025 (or before through Freemius integration) are listed in your account, and from there, you can download every available invoice.
MyCommerce Legacy Licenses
If you purchased a license before January 17, 2025, you paid it through MyCommerce. MyCommerce was an old merchant of record for Dev4Press licenses, and as such, they issued the invoices. Because MyCommerce has filed for bankruptcy and stopped operations, there is no way to get invoices from them at this time, but that may change.
But, the invoice is sent via email with every license purchase, so you should check your emails and find the MyCommerce email related to the license purchase that has an invoice PDF file.
Will the addon work on it’s own, without the main plugin?
No. Each addon is made to integrate with the main plugin, and depends on the main. If the main plugin is not active, addon will not work.
What is Addon?
Addon is essentially a plugin that is used to expand other plugins. Addons are installed the same way as plugins, and they need to be activated from the WordPress Plugins panel. Addons are made for specific plugins, and addons can’t work on their own, without the main plugin installed and active.
How can I confirm that topic new/unread tracking is working?
Before you go on, make sure you have configured the plugin properly. Check out this article for more information.
To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.
If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.
Can I enable lead topic display to split topic from replies?
Yes. This is a bbPress core feature, but it is filter controlled. Using GD bbPress Toolbox Pro, you can easily enable or disable display of the lead topic: GD bbPress Toolbox Pro -> Features -> Topics -> Additional Tweaks -> Display Lead Topic.
Can I remove tags field from the reply form?
Yes. Open GD bbPress Toolbox Pro -> Features -> Replies -> Additional Tweaks -> Topic tags in reply form, and Enable this option. Once enabled, only the topic author can see the tags field.
Can I limit users to own files in Media Library via TinyMCE Add Media button?
By design, if a user opens Media Library from TinyMCE Add Media button, that user will only see their own files when the library is displayed.
How can I show (or hide) forum statistics information?
The plugin can add quick statistics overview information to the forum’s main index page. This contains various information: online users and different counts, and it can contain more things through editing of the template. You can enable or disable this block (or select user roles that can see it) by using options in the bbPress Toolbox -> Features -> Forums Index -> Forums statistics overview.
Can I use Dev4Press plugins on WordPress.com hosted websites?
WordPress.com allows plugin installation only for websites in the WordPress.com Business plan. If you have a free WordPress.com website or a paid account other than business, you can’t install plugins and can’t use Dev4Press plugins.
If you have a WordPress.com Business plan, you can install and use most Dev4Press plugins, with the exception of plugins made for a multisite network. Currently, CoreSecurity is the only plugin that can’t be used on WordPress.com. However, all the plugins that do work can be used from the WP Admin panel in WordPress.com; they can’t integrate into WordPress.com’s own dashboard or editor.
However, due to the way WordPress.com works and the fact that it is a very closed system, we can’t provide support related to the server setup and cannot guarantee that all our plugins will work with WordPress.com as expected.
My license expired, can I download old versions of the plugin?
No. An active license is required to access support resources and the downloads section.
What types of payment do you accept?
Freemius uses Stripe and PayPal and, therefore, accepts all major credit cards and PayPal payments.
Do you store my credit card information?
We don’t receive or store any credit card information during your purchase. Transactions are handled completely by Freemius, and we never see any credit card numbers or other secure information about your payment method. Even Freemius doesn’t have credit card information stored.
I don’t live in EU, why is VAT added on the checkout to the purchase price?
The system for detecting your country depends on the geolocation system to determine from which country the purchase is made. This is mostly done through IP country detection. But, if you are using a VPN service and you set VPN to mask your IP with some EU country, during checkout, you will be detected in that country, and VAT will be added. When making a purchase, do not use a VPN.
Finally, a lot more countries all around the world have VAT on online purchase (it may have different name, but it is essentially the same). More about that you can learn in following article.
Payment taxes
Why thumbs (or stars) are not showing after plugin upgrade?
When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.
Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.
Can you nest BBCodes?
Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.
And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.
Why rating block alignment is not working?
Alignment for complex HTML elements can be a very tricky issue, and it largely depends on the container and styling it has. The plugin has options to add alignment classes to the rating block, but, these classes don’t include actual styling and they are meant to be styled individually for the theme used.
To center element, that element should have the width set. But, if you set width for the rating block, that block will no longer be responsive. The plugin automatically makes stars smaller for the rating block to fit the current screen with. Having fixed width set for the rating block will prevent the plugin from making it responsive.
You can use CSS for responsive breakpoints to set different widths, but that too depends on the theme (themes usually have different breakpoints and different grid systems), and it is best to style rating block alignment for each individual theme to make sure alignment works for your theme. Also, depending on the theme and the grid system use, there might be some other way to center elements.
Plugin alignment feature is only placeholder class name, styling must be defined for theme.
Rating is working, but instead of stars I see letters S
If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. The reason for this is that most likely your website is loading a font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.
Why BBCodes are not working?
There are few reasons for BBCodes not working:
- You have disabled BBCodes in the plugin.
- You have disabled some of the BBCodes in the plugin.
- You are using some 3rd party plugin that is causing problems.
The plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disable all Shortcodes/BBCodes by default. Either configure it properly to allow shortcodes, or remove it.
Why is Google not showing rich rating snippets for my website?
GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.
Check out this user guide about setting up the rating rich snippets.
Search engines and Rich Snippets for Ratings
Does plugin works with WordPress MultiSite installations?
Yes. Plugin must be activated as Network Wide.
Can GD Rating System work with cache plugins?
Yes. Plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.
Where can I download purchased plugin or addon?
The best place to start is your Dev4Press Account Dashboard. There, you can find the list of your purchases and licenses and the page with the list of all available downloads.
After one day, why I have still not received emails from Dev4Press?
Dev4Press website sends license emails and product download information within minutes after the payment company processes the purchase. If you don’t get these emails for more than 24 hours, there are two usual reasons:
- Your email client software has classified Dev4Press as spam or junk, and you should check your Spam/Junk folder in email client for emails sent from Dev4Press Support <support@dev4press.com>.
- Your email provider has blacklisted Dev4Press.com and refuses to accept and deliver emails sent from Dev4Press.com. In that case, use the Contact Form and we will contact you from other email address about product delivery.
Can I import data from other rating plugins?
Yes. GD Rating System supports import of rating data from:
- GD Star Rating
- WP PostRatings
- Yet Another Stars Rating
Why is this plugin display broken with my theme?
This content is intended for WordPress developers, and it may require coding knowledge of WordPress, PHP, and JavaScript. Code examples provided here may contain errors or needs some additional coding. Make sure to test the code before using it on a live website!
Plugin is adding own styling for the features it adds, but there is no way to make styles completely immune to other stylesheets or styles added by other plugins or theme. Many themes are adding styles that are very aggressive and they can be made to have higher priority in styling certain elements. In that case, a theme can cause issues with the plugin features styling.
The only solution is to identify the styles that are causing problems and add new styles to fix that. This has to be done for every theme that causes problems.
Why is TinyMCE for topics and replies not looking OK?
This content is intended for WordPress developers, and it may require coding knowledge of WordPress, PHP, and JavaScript. Code examples provided here may contain errors or needs some additional coding. Make sure to test the code before using it on a live website!
TinyMCE is part of WordPress and it comes with own styles. GD bbPress Toolbox Pro loads an additional stylesheet for TinyMCE to solve common issues when TinyMCE is used on front end. But, depending on your theme that might not be enough. Some themes are adding very aggressive styling that targets elements in TinyMCE too (usually buttons), and these theme styles are causing problems.
The only solution is to find what styles theme is adding to cause the problems, and add extra styles to fix that, but that has to be done for every theme individually. Most themes are using proper styling that is not causing problems.
Can I post source code in my topic or reply?
Yes. You can use BBCode [[scode]] for that. You can learn more about this BBCode here:
What is a child theme?
The child theme is a theme that inherits the parent theme. It is a starting point in theme modification processes that will not affect parent theme, and all modifications will go into the child theme. This way you can start with the parent theme and make changes to it by adding all changes into child theme. More about child themes you can find here.
Where can I see all attachment files?
All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.