Does plugin works with WordPress MultiSite installations?
Yes. Each site in the network can activate and use the plugin.
Can I translate plugin to my language?
Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. As an alternative, translation file can go into wp-content/languages/plugins directory.
The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {plugin-name}-{language-code}.mo.
You can check out this for translating plugins using POEdit program:
support.dev4press.com/kb/article/translating-plugins-or-themes-using-poedit
Can I get refund for purchased product if I am not satisfied with it?
We want all our customers to be satisfied with all our plugins and addons, so, we offer refunds to any unsatisfied customers up to 14 days after the purchase was made. For more information, check out our Refund Policy. After 14 days, a refund can’t be issued.
Can I transfer my license to someone else?
No. License transfer or reselling is not allowed.
How long will take until the payment is processed?
Payment processing depends on the payment method and will be completed within a few seconds to a few minutes, but in some extreme cases, it can take few hours. Our merchant of record, Freemius, will send you emails as soon as the purchase has been completed. Or they will contact you with additional information.
I have some errors important for my question. How can I add error log?
You need to get error log from your server, and you need to attach that file with the topic. Always make archive from the log (ZIP is preferred archive type), and never attach raw, uncompressed log, they can be quite big. If that doesn’t bring the size down, it is best to attach only partial log, especially when the same errors repeat all the time.
What language can I use in the forums?
English.
What information should I provide when starting new topic?
Each topic has extra fields where you need to enter information listed bellow.
- Plugin or theme version. For theme also include version of xScape Theme Framework.
- WordPress version. If you are using unstable beta or development version make a note of that in the topic content.
- Version of the PHP on your server. Enter exact version number
- Select correct topic type.
Do not use general terms like ‘current’ or ‘latest’.
I am getting blank page or 500 Internal Server Error messages
The blank page is the same as getting the 500 Internal Server Error. This always points to errors that must be logged on your server.
You need to check your server error log to find the error: Getting PHP errors from the server.
Fatal Error – Allowed memory of size ### bytes exhausted…
This is a common server related issue and it means that your server is not giving enough memory for executing PHP script. This can be solved by increasing PHP Memory limit.
In some cases, server doesn’t allow setting memory limit over a preset hard limit, and such limitation can cause problems with some plugins that need more memory for some operations. In that case, you must contact your hosting provider for expanding the limit, or change host.