Blog Post

5 features for using bbPress for support forums

One of the main uses for any forum software is to provide support and for users to discuss features, ask for help, and more. But, there are many things that bbPress lacks to be considered a full-fledged solution for support use.

But, with some additional plugins, you can easily expand bbPress forums and make them usable for providing support.

Content Bulk Edit

Maintaining the forums with a lot of activity can be a slow process when you have to do it on topic by topic basis. But, there is a way to implement bulk editing for both topics and forums, with the use of GD Forum Manager for bbPress. With this feature, you can easily improve the management of forum content. And, the plugin can be expanded with additional options to add to the editor.

Bulk editing implemented with GD Forum Manager for bbPress

Bulk Edit is implemented with the GD Forum Manager for bbPress plugin, with the support for the single topic/forum editing from any list, or bulk topic/forum editing. This is a free plugin available from WordPress.org.

Topic Prefixes

While the bbPress supports topic tags for categorizing topics, that feature lacks the focus to be useful for proper organization of topics. But, with the topic prefixes implemented through the GD Topic Prefix Pro plugin, you have full control over the list of prefixes, creation of one or more prefix groups (allowing setting 2 or more prefixes for each topic), settings colors, easy to use integration for editing and more.

Topic Prefixes implemented with GD Topic Prefix Pro for bbPress

Prefixes make the topics easier to find among the other topics inside the forums, and the plugin also supports bulk editing implemented with the GD Forum Manager for bbPress.

Topic Prefixes are implemented with the GD Topic Prefix Pro for bbPress plugin, and it includes support for adding multiple groups for prefixes, controls over the rules for integration into forums, widgets for listing prefixes, filtering of topics, and more.

Canned Replies

With the busy support forum, it is often the case of getting very similar types of questions, that will always have the same answer. And, you usually can keep the list of predefined answers you can copy and paste into the reply. But, there is a much easier way to handle that, by using the Canned Replies feature that allows you to define full replies with optional categories, show the list of replies in the reply form, and with the click on reply, add this predefined reply into reply content editor.

Canned Replies implemented with GD bbPress Toolbox Pro for bbPress

Canned Replies is a feature implemented with the GD bbPress Toolbox Pro plugin, allowing the creation of multiple canned replies with categories, and integrating the list inside the reply form.

Forums and Topics Notices

Very often, you will need to show additional information or notice in some of the forums, or even individual topics or forums-wide to inform your users about changes or offers. Having the notices styled differently, using different colors or even custom styling, can help draw attention to the notices and make them easier to use.

Forum notices implemented with GD Forum Notices Pro for bbPress

Forum and Topics Notices are implemented with the GD Forum Notices Pro for bbPress plugin, with the ability to create as many notices as you want, set advanced visibility rules (where to display the notice, to whom and for how long), and control the display styling with the wide selection of layouts to choose from.

Private Topics and Replies

One of the main abilities for forum users is to create private topics or private replies to share the information with the website keymasters or moderators. These topics and replies need to be hidden from regular users, when it comes to searches, feeds or other methods that list the content.

Private Topics and Replies are the features implemented with the GD bbPress Toolbox Pro plugin, allowing the use of simple checkboxes in topic and reply form to set topic or reply as private. Private content can be seen by author and forum keymasters and moderators. Private content is color-coded and has an icon to mark it inside the topics or forums lists.

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GD bbPress Toolbox Pro
Enhancing WordPress forums powered by bbPress

Expand bbPress powered forums with attachments upload, BBCodes support, signatures, widgets, quotes, toolbar menu, activity tracking, enhanced widgets, extra views...

GD Forum Manager
Quick and Bulk editing for bbPress powered forums

Expand how the moderators can manage forum content from the frontend, including forums and topics quick and bulk editing from any page showing list of topics or forums.

GD Forum Notices Pro
Easily add notices to bbPress powered forums

Easy to use and highly configurable plugin for adding notices throughout the bbPress powered forums, with powerful rules editor to control each notice display and location.

GD Topic Prefix Pro
Easy to use topic prefixes for bbPress forums

Implements topic prefixes system, with support for styling customization, forum specific prefix groups with use of user roles, default prefixes, filtering of topics by prefix and more.

About the author

Milan Petrovic
Milan Petrovic

Programmer since the age of 12 and WordPress developer since 2008 as freelancer and author of more than 200 plugins and more than 20 themes.

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4 thoughts on “5 features for using bbPress for support forums”

  1. perfect tool i am fan , need to renewal notifces plugins.
    but i ‘am thinking ; Impossible or complicated to add Best reply, Staff, ect to gd content tool pro ?
    thank you

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    Reply
    • With only GD Content Tools Pro, doubtful. You can add additional fields, but it would require some custom coding to handle the display or some other things too. I can’t say what would that involve, because I have not tried anything like that.

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      • maybe with gd toolbox but DEPLANQUE’s ideas are amazing maybe envato customers are looking for that .
        Resolved tropic badge, best answer badge, Resolved topic badge on-topic list page are the ultimate feature for gd toolbox according to me.
        thank

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        Reply
        • I got a lot of requests for this feature, and I would like to work on it. Right now I have to finish major upgrade to GD bbPress Toolbox Pro with version 7.0 in May. I have few more idea that would help to improve moderation and support related features in bbPress, so maybe I will rethink the approach for a new plugin, I am not sure yet.

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